Letter - MERCHANDISE NO LONGER UNDER WARRANTY
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Writing well, just like speaking well is a valuable communication skill especially when it comes to business matters.
Business letters tend to be more formal and are often sent to people we don’t know. They need to convey the right tone - whether it be authority, disagreement, satisfaction or gratitude.
Whenever you write to a prospect, customer, supplier or an employee it is vital to present a professional document so you can make the right impression.
To get you started, we've prepared a list of standard business letter templates. You can use them freely for your own use with our compliments.
You are not permitted to reproduce these letters on any medium for public display or re-sale.
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We are sorry to hear about the problem you have had with your [name of product]. We would like to be able to make the necessary adjustments at no charge to you, but, unfortunately, the warranty is expired.
The proof of purchase you mailed to us indicates that the product was purchased on [date]. Since our warranty is good for a period of one year from the date of purchase, it expired three months ago.
If you would like us to repair the [product] for you, there will be a charge of [amount for repairs] We will guarantee the work we do for a period of [time]
Please tick the appropriate box on the enclosed instruction card and return it to us as soon as possible.
© R. P. Emery & Associates - www.rpemery.com
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