Letter - MISUNDERSTANDING REASON CONFIRMATION
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Writing well, just like speaking well is a valuable communication skill especially when it comes to business matters.
Business letters tend to be more formal and are often sent to people we don’t know. They need to convey the right tone - whether it be authority, disagreement, satisfaction or gratitude.
Whenever you write to a prospect, customer, supplier or an employee it is vital to present a professional document so you can make the right impression.
To get you started, we've prepared a list of standard business letter templates. You can use them freely for your own use with our compliments.
You are not permitted to reproduce these letters on any medium for public display or re-sale.
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After some investigation, I believe that we have found the source of the problem that led us to our misunderstanding on [date].
When we received your purchase order for [quantity, product], we were unable to fill the order for immediate delivery due to [explanation for delay in delivery] Our letter informing you of this delay and requesting your instructions was mailed to you on [date] We did not receive a reply and proceeded to send a follow-up letter to you on [date].
We have been able to make delivery to you since the [date] but felt that since you had emphasised "for immediate delivery" on your purchase order, we should wait for your authorisation before shipping.
I can easily understand why you were so upset with us [day] if no one made you aware of our correspondence. We have always appreciated having you as a customer and hope that we can continue to provide you with our products in the future.
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