Letter - Announcement of Change in Company Policy
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It has been our policy in the past to supply ____________ [Name] to our customers when their __________ machine has broken down.
Because we have many customers who are paying later and later, we are forced to set down stronger company policies. Our new policy will go into effect ________________, 20 __, and is as follows:
1. If the customer is more than ( 21 ) days late in their monthly payment and the machine is not working, we will not supply ___________ ________________________. We will repair the machine, and the number of days in which the machine has not been in service will be credited to the customer's account. At the time of our service call we will expect payment in full of any unpaid balance due us.
2. There will be a surcharge on accounts falling more than ( 45 ) days behind.
While I am sorry that we must go to such extremes as those outlined above, I am afraid that there is no alternative. Our company policy is, and always has been, to provide the best service available to our customers. We can only continue to do this with our customer's cooperation.
If there are any questions regarding our new policy, please give me a call.
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